I occasionally post my consumer complaints on this blog, so I should also give credit where it’s due. I recently discovered that I had managed to forfeit 33K Starpoints through inactivity, in part because I had inadvertently opened multiple accounts. While SPG’s phone rep. wasn’t very helpful (she offered me 1K points), a short email to SPG and my miles were restored. In return, when the choice of lodging on a trip to Argentina came down to another international chain and a Sheraton, I stayed at the Sheraton.
(It turns out that the Sheraton Buenos Aires Hotel and Convention needs some serious attention to noise control given its location on top of a very busy street, but that’s another story.)