HP 1035NR Netbook.
Regarding my earlier query about the ASUS
Reviews invited in the comments below.
Related Posts (on one page):
- HP 1035NR Netbook.
- Reviews and Evaluations of the ASUS Eee Netbook.
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Some users do not like the track pad on the HP 2133. Mostly, according to the reviews I have seen, because the mouse buttons are beside the pad, instead of below it.
The HP 2133 screen is the best found on any netbook, better than the screen on the HP 1035. On the other hand, HP made a mistake in the operating systems they put on the 2133 line, using heavyweight business systems, SUSE Sled and Microsoft Vista, instead of something lighter and more suitable to these little PCs. (HP may fix that problem soon.)
(More here.)
However, the six weeks or so of computer limbo were gruesome. One of us would call almost every day. After explaining the problem yet again, we would be assured that the problem was being escalated to the next level and we would get a call from someone in the next 48 hours. Never happened, at least until the end, when the problem was finally escalated back to someone in the U.S.
I try not to be a racist, but this experience may have put me off on Indians and the apparent Hindu aversion to confrontation. Please, if you can't solve or escalate the problem, tell me you can't. Don't tell me you did, and assure me that we will get a call in the next day or two, and then have nothing happen. If this had happened once or twice, I would be understanding, but more than a dozen times? There is a saying about twice being coincidence, and three times enemy action.
Let me note though that this service hell seems to be a function of the quality/price paid for the laptop. HP apparently has professional grade machines that are less likely to fail, and they appear to provide much better service for such.
The laptops seem relatively serviceable, but HP's service sucks. I had them service an older Compaq Armada of mine shortly after the merger, and it came back broken several times, each time with a higher price tag. This was a few years ago, so maybe things have gotten better. But worth noting anyway.
The problem with outsourced call centers in India is not a racial issue, but one of corporate greed and an attempt to screw the customer. The issue is that companies take the jobs that should not be outsourced because of cultural and communication barriers and outsource those in order to discourage customers from calling. I have absolutely nothing against outsourcing some jobs to India, but it is absolutely STUPID to outsource customer-facing service jobs to India....
models they were but I wasn't that concerned about spec, only the keyboards.
HP had easily the best keyboard of the three.
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