I blogged before about how much easier it was to get FIOS internet than Comcast Internet. However, while my internet service has been excellent, Verizon is losing a lot of my good will due to its billing customer service. I won’t go through all the gory details, but Verizon hasn’t responded to emails, when I call their billing number I’m put on hold, then told that because I ordered online I need to talk to their internet sales “people” because the regular billing people don’t have access to the same information they do, then put on hold again when transferred, then disconnected. I then call back, and am told that the system is down to call again tomorrow. When I call again, I get put on hold for a while, and then again disconnected, and then busy signals.
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