Avoid A AAAdvantage Auto Transport, and National Auto Transport, which is the broker that set us up with A AAAdvantage.
Our car was picked up from Boston on Dec. 29, and didn’t arrive in L.A. until three weeks later, Jan. 20. My wife was told that it didn’t even leave Boston until Jan. 9. The contract said the expected delivery time was 8 to 10 business days, though it acknowledged that it might take more; so they weren’t in violation of the contract. But it still seems to me that three weeks to move a car cross-country (at least 4 business days than they said was likely) is way too long.
A AAAdvantage also didn’t communicate well with us — on Jan. 12, for instance, they told us that the car would be arriving at the L.A. terminal on Jan. 15, and the L.A. terminal would then call us to schedule a delivery, perhaps for Jan. 16, if we were lucky. But no-one called on the 15th. No-one called on the 16th. Finally someone called on Sunday, Jan. 18, when we were out of town, to say that the car had arrived. So not only was there an extra 3-day delay, but they didn’t even call us on the 15th (the date they gave us) to warn us that there would be a delay.
On top of that, A AAAdvantage tended to blame miscommunications on National, which is the company with which we had our contract, and which routed the job to A AAAdvantage. In my book, that’s pretty unprofessional, and reflects badly on both companies. I think that’s probably a sign that it’s better to deal directly with the mover, rather than with brokers like National, which is what we’ll do in the future. But in any case a mover that really cared about customer service would realize that customers rightly expect the contractor and the subcontractor to be properly communicating, rather than pointing the finger at the other one.
In any case, just a warning to readers. We certainly won’t be dealing with either of these companies again in the future, and you might want to avoid them as well.
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