I was scheduled to leave tonight on an 8:05 pm flight to Atlanta (I’m speaking at Emory Law tomorrow at noon, and at Georgia State at 5:00), but the weather forecast predicts heavy snow by that time. I called Delta, and they rescheduled me without demanding a change fee of any sort. Such flexibility with regard to prospective weather concerns has not, in my experience, been the norm with airlines. Self-defeatingly, they refuse to reschedule passengers, and then have to deal with thousands of stranded individuals. For example, eight years ago, the annual law professors’ conference was held in San Antonio, and scheduled to end on a Sunday. By Saturday, CNN was predicting a blizzard in the Northeast Sunday morning. While some attendees managed to get out early, I heard other stories of airlines that insisted that to leave on Saturday, a new full-fare ticket would have to be issued, costing over $1,000. Needless to say, neither the airlines nor the passengers were happy when 2 feet of snow fell on the Northeast and folks couldn’t get home for several days. So, kudos to Delta for customer service and common sense.
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