I’m owed $100 rebates by both Dell and Sprint PCS. In both cases, I sent in my receipts, the form, etc., and heard nothing. In both cases, I followed up with emails, and heard nothing. I then called Dell, which offered to process the rebate for me while I waited on the phone, and gave me a reference number. I called Sprint. Then emailed. Then called again. Then sent in another rebate form. Still no rebate. The attitude of customer service at Sprint is that the rebate department handles rebates, they don’t, quite a contrast from the quick help I received from Dell. Caveat emptor. My next cell phone isn’t going to be from Sprint.
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